The confidentiality of personal data and the protection of customer privacy are important basic values in all our activities. We adhere to the legislation, guidelines of the authority and the proper processing of the data of our users, employees and partners.
At Hangout Hotel we maintain an extremely high level of data protection. We only process your personal data for appropriate purposes that are defined in advance and only when necessary.
We protect our Service with technically appropriate measures and we regularly train our personnel in areas related to data processing.
We regularly check that these pages are up to date and we update them when necessary.
Confidentiality and Data Protection
We respect your privacy and we are committed to protecting the privacy of those individuals ("user (s)" or "you") who access and use our games, apps, websites and related services such as Hangout (the "Services", the "Service").
In all our activities, we protect data at the highest levels and we process it confidentially. To ensure this confidentiality, we use appropriate technology and data security solutions in combination with specific administrative measures.
Your rights regarding the processing of your data
You have the right to influence the processing of your own data.
Right of access by the data subject and Right to data portability
You may receive your own information or the information you provide when you use our Services in machine-readable form. Please go to Settings or contact our customer service.
Right to rectification
If you notice incorrect or expired data in the personal data we process, we ask you to correct the data via our customer service. We need the correct personal information from you to provide you with the best possible service.
Right to erasure
You have the right to request the deletion of data that is no longer required. We do our best to automatically delete such data, but if for any reason you notice unnecessary information in our system, you can contact our customer service.
Right to restriction of processing
What information do we collect?
Why do we collect your personal data?
In order to provide our Services, we need sufficient personal information. We need your contact details to communicate with you, for example to reset your password if you forget it.
In some cases, such as for online purchases or payments, we are required by law to collect enough information about you to provide you with the Service.
Due to the nature of our products, the processing of personal data is an essential and inseparable part of our Services, even if we do not process your name or other data that directly identifies you as a person in the Service itself.
Personal data to be processed
We only process personal data when it is appropriate and necessary to do this. The type of data we collect and store depends on the game you are playing and your activity in it. Broadly, the information we collect about you relates to the type of device you use, how you play the game (such as levels achieved and purchases made) and may include information you entered during registration (see below) or information that you allow us to access after connecting social network accounts through our Services.
Examples of personal data processed in our Services:
Contact details, such as the email address and social media contact details.
Device information, such as the device model and operating system version.
Information about payment transactions.
Customer history. For example, we may keep a record of correspondence when you contact us through customer service.
Chat logs. We can store chat log files for security and moderation purposes.
Data generated by using the Services, such as the technical data generated while playing our games or visiting our websites.
Information about third-party cookies and cookies, as well as associated web analysis data.
You have the option to register or log in to our Service through a third-party login service (e.g., Facebook or Game Center on Apple devices). If this is the case, we collect the ID number of the external service profile.
Data generated by the use of the Services
We collect information about your interactions with our Services and with other users within the Service. This may include chat logs, purchase and transaction information, usage behavior, preferences, access logs and moderation actions.
Some of this information consists of personal data, which means that it may be related to your account and some are collected and used only in aggregated form (as a statistical measure that could not identify you or your account). We can use this information for a number of things, usually related to improving, protecting and developing the Service. We also use the information to keep our users and community safe.
When you visit our website, the following data may be collected automatically: IP addresses, unique identification data, operating system, access times, browser and device type and data, language and referring website addresses. We use this information to monitor, develop and analyze your use of the Service.
Essential Cookies: Some cookies are essential for us to provide you with the Service. These cookies will be used to manage the provision of the Service and if you do not accept these cookies you will not be able to access them. These cookies do not collect personal information that can be used for marketing purposes.
Analysis cookies: These cookies collect information that is used in an aggregated form to help us understand how the Service is used and where users come from.
Cookies for local storage: Cookies for local storage are "persistent". They will remain on your device for a while (individually set for each cookie). We use these cookies to record how often you use the Service, to confirm that you are a registered user, to save your login details when accessing the Service and to collect statistics about the use of the Service.
How and why do we use your data?
Grounds for data processing
The following personal data are processed on the basis of the execution of an agreement:
Contact information for the provision of the Services and for customer service.
Payment information for online and in-app purchases.
Online identification data and customer profile information used for the smooth operation of our Services.
The following personal data are processed on the basis of a legal or contractual obligation:
Contact and payment information for fraud prevention.
Customer profile information for content moderation and targeted in-game offers.
Device information for customer service, ads and analytics.
Online identification data for analyzes.
We can process certain personal data about you based on the permission you have given us. You can withdraw this permission at any time.
In addition, we process personal data to comply with a legal obligation, such as preventing crime or fraud, or to keep records related to purchases.
We want to adapt and develop our Services so that they are more relevant to you. We use anonymized in-game behavioral data to deliver content that is more relevant to you and at better prices. This data can also be used to guide and support content and feature production, enabling us to provide more interesting and relevant content in the future. Personal data is processed in a safe and confidential manner.
The retention period for personal data
We only keep your personal data for as long as it is necessary for the purpose for which it was collected and for a reasonable time afterwards. We do this because it is required by law to comply with our legal obligations, resolve any disputes, and enforce our agreements. The retention period for your personal data varies depending on the service and the nature of the data.
When the data retention period has ended, we have access to the personal data by deleting it or making it anonymous (i.e. anonymisation of the data in question). We process some of your personal data, such as contact details, for the entire duration of our relationship with you as a customer. Conversely, the retention period of data collected in connection with the actual production and execution of the Services (e.g. server logs) may be relatively short.
We may use the personal information we collect to focus on marketing communications about our Services based on your interests. For example, we may send push notifications, send email messages, display ads within our Services, or place ads on third-party websites and apps.
We can send you push notifications through our mobile app if you have given us permission to send them through our Service. You can change the settings of your push notifications at any time. We can send you marketing emails, but only if you have signed up to receive them. You can opt out of receiving email marketing communications at any time by following the instructions in our promotional emails. If you unsubscribe, we may still send you non-promotional emails, such as emails related to your account.
Our Services may include advertisements for third-party products and services. To show you relevant and interesting third-party advertisements, we and our advertising partners will use information about you. An example of this type of information could be when you purchased a product from a particular website or entered a specific term in a search engine. You can opt out of this, but this does not mean that you will no longer receive advertisements, only that the advertisements you receive are less relevant to your interests.
Revoke your consent
If we only process your data based on the permission you have given, you have the option to withdraw it if you change your mind. This can be easily done within your user preferences in the Service. However, please note that this does not affect the data processing that is carried out before the consent is withdrawn.
Disclosure of Personal Information
When we provide services, we may also disclose your personal information to our suppliers or partner companies who may need to use your information. This includes hosting providers such as OVH Web Services and payment processors such as Paypal or Online Bankings.
On our websites we use tools such as cookies and web beacons. These are also used by our collaboration partners for analysis and marketing purposes. As a result, we may provide personal data to the service provider, such as your IP address and cookie information. In these cases, we do not disclose personal information that directly identifies you.
Third parties acting as controllers process your data in accordance with their own privacy policies. Payment processors can, for example, process your personal data as part of their own fraud prevention measures. Before disclosing personal information to third parties, we ensure that the disclosure is fully in accordance with the law.
Your personal data may be disclosed to third parties if required by applicable law or regulation or by competent authorities or to enforce the Terms and Conditions and to investigate potentially infringing uses of the Services, and to ensure the security of the Services.
Suppliers and data processing outside the EU / EEA
We use suppliers such as OVH Web Services to process and store your personal data outside the European Economic Area (EEA). When your personal data is processed outside the EEA, we will ensure that appropriate precautions have been taken. These precautions include the use of certified Privacy Shield suppliers and contractual means, such as EU Model Clauses and Personal Data Protection Agreements.
We ensure data security when processing your personal data. We always use appropriate safeguards, such as password-based access controls and other protective methods, as well as technical encryption of the data. Our working environment is protected with firewalls and suitable anti-virus software.
We mainly process your data in a form in which an outsider cannot identify you as a person. We do not ask for or store your real name or identity and our systems use numeric identification to identify you both internally and between systems, unlike, for example, your email address. With these measures we protect the confidentiality of your communication and we prevent irrelevant connections with your identity.
Everyone is responsible for data security. To ensure the protection of your data, we ask you to pay attention to the data security of your own devices.
Contact us: https://hangouthotel.ph/help
Email: [email protected]